How Arattai Business Platform Billing and Pricing Works
You pay for the messaging you use, from a prepaid wallet you top up.
Note for BSPs: Arattai Business Platform does not collect payments from your clients on your behalf. BSPs handle their own billing relationship with their client companies.The Wallet
Top up your wallet, and delivered messages draw it down. The wallet sits at company level, so a single balance funds every business and every number underneath it.
You Are Charged for Delivered Messages
The charge is tied to delivery, not to the API call. One charge per delivered template message, whether it is promotional, transactional or authentication, at the rate for that category.
What Is Never Charged
Situation | Charged? |
The API rejected your request | No |
The message was accepted but never delivered | No |
A message sat in the retry queue and then failed | No |
A conversational reply inside the 48-hour window | No |
A message to a test recipient | No |
Retries on a message that eventually delivered | Charged once only, never per attempt |
Note: A queued message has no billable status. Its outcome is only final once it either delivers or the retry window closes.How to Buy Credits
Go to Billing and open Subscription.
Select Buy credits or Add funds.
Enter the amount. There is a minimum per top-up.
Complete the payment. The balance updates and a receipt is issued.
Keeping an Eye on Your Balance
You are notified by email as your balance approaches zero.
The Subscription screen shows:
Your current balance
Spend this month
Spend broken down by messaging type, so you can see which category is consuming the most
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