Templates
How to Test Arattai Message Templates with Test Recipients
A test recipient is a real Arattai account you verify once, so your numbers can message it freely. Use it to run templates, workflows and mini apps end to end before a customer ever sees them. What Test Recipients Are For Because a test recipient can ...
How to Get an Arattai Template Approved
Every template is reviewed before it can send. The review checks your content against Arattai's legal, privacy and anti-spam rules. Template Statuses Status What it means Draft Being created or edited, not submitted Under review Submitted and waiting ...
How to Enable Promotional Messages on Arattai Business Platform
Promotional messages are switched off on every number by default. Having an approved promotional template is not enough on its own, the number sending it also has to have promotions enabled. How to Enable Promotional Messages on a Number Each number ...
How to Edit a Live Arattai Message Template
You can improve a template that is already live without risking messages going out. Editing creates a new draft layer over the approved version, the approved version keeps sending until the edit is itself approved. What is the Two-layer Model An ...
How to Create a Message Template on Arattai Business Platform
Templates are pre-approved message formats you use to start conversations with customers. Creating one is a two-step process: first you fill in the template details, then you build the message content. Step 1: Open the Template Builder In the left ...
How to Add Languages to an Arattai Message Template
One template can carry many language versions. Each is drafted, submitted, reviewed and approved on its own, so a change to one language does not disturb another. How Each Language Runs Independently Your English version can be approved and live ...
How the Arattai 48-hour Service Window Works
When a customer messages you first, a 48-hour window opens in which you can reply to them free of cost. Understanding this window is important for planning your messaging flows. How the Window Works The window opens the moment a customer sends you a ...
Arattai Template Guidelines: What Gets Your Template Rejected
Here's what reviewers check a template against, and the most common rejection reasons. Use the Right Category Choosing the wrong category is one of the most common reasons for rejection. A discount, an offer, a new product launch, or anything ...
Arattai Message Template Types: Promotional, Transactional and Authentication
A template is a pre-approved message format that you use to initiate conversations with customers. There are three categories, each for a different business purpose. The Three Template Categories Category What it is for Examples Promotional ...