How to Set Up Your Arattai Business Number Profile
Profile Details
Field | What it does |
Business account name | The name customers see at the top of the chat. If your company and business are verified, you can apply for a verification badge. |
Business username | The handle customers can search for to find you |
Business category | What kind of business this number represents. Can differ from the business's own category. |
Business subcategory | A narrower classification within the category |
Business address | Shown on your profile |
Business description | A short description of the business, shown on your profile |
Business links | Your website and any other links you want on the profile |
Business hours | Defines when the business is available: None, Selected hours, Always open, or Available by appointment |
Letting Customers Reply
The Allow text replies setting decides whether customers can type back to you.
Setting | What customers can do |
On (two-way) | Type freely, reply, react, and start conversations with you |
Off (one-way) | The message input is disabled. They cannot type, but they can still use the message buttons and mini apps you have configured to interact with your business profile. |
Tip: One-way mode is useful for structured interactions where every customer response is a button you defined, for example, a delivery notification that offers "Track order" and "Report a problem".Other Settings on a Number
Enable promotions: turns promotional messages on for this number. It is set per number and is off by default. → How to Enable Promotional Messages
Mini apps: pinned per number, up to five at a time. → How to Create and Manage Mini Apps
Mini app permissions: what a mini app may ask a customer to share, set per number. → How to Configure Mini App Data Permissions
The Numbers List
Go to Numbers in the left navigation to see every number across all companies and businesses you have access to. Use the search field to find a specific number.
Column | What it shows |
Numbers | The phone number, with company and business shown above it |
Display name | The name customers see for this number |
Spend MTD (Month to Date) | Spend on this number for the current month |
Throughput | How fast this number is allowed to send |
Tier | The quality tier assigned to this number |
Last activity | When it last sent or received a message |
Select any number to open its detail view, where you can edit profile fields and update configuration settings.
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